This hands-on training program is designed to give you the essential skills needed to work in hospitality at festivals across Tasmania. You’ll learn how to provide great customer service, pour drinks like a pro, gain your RSA and help with basic food preparation. By the end of the course, you’ll be ready to handle the fast-paced festival environment with confidence.

What You Will Learn:

• ​Customer service: How to serve customers with a smile and create a positive experience.
• Pouring and serving drinks: The best techniques for pouring and serving drinks quickly and correctly.
• RSA: Responsible Service of Alcohol (online).
• Prepare food: Basic skills in preparing and presenting food.
• Tips: Tips for working effectively in the busy and exciting festival setting.

Ready to become a day tour guide in Hobart or are you an existing guide that would love to undertake a refresher? Our two-day course will teach you how to warmly welcome visitors to Hobart and Tasmania offering them a friendly and smooth start to their visit. You’ll enhance your customer service skills to be the perfect ambassador for Tasmania, while learning about Hobart’s rich history, culture, and attractions. Learn how to keep guests engaged and comfortable as you build essential communication and time management skills and earn basic first aid certification and Tassie Tourism Ambassador recognition to ensure a safe and memorable experience for everyone. Join us and make every visitor’s time in Hobart unforgettable!

What You Will Learn:

• Welcoming Cruise Passengers: Master the art of greeting and assisting visitors as they disembark in Hobart.
• Customer Service Skills: Enhance your ability to provide top-notch service and be a friendly ambassador for Tasmania.
• Hobart’s History and Culture: Dive deep into the local history, culture, and attractions to share captivating stories with visitors.
• Guest Engagement: Develop skills to keep guests comfortable and engaged while guiding them through the city and its highlights.
• Communication and Time Management: Build strong communication skills and manage your time effectively during tours.
• First Aid Accreditation*: Gain basic first aid certification to ensure a safe and smooth experience for all visitors.
• Tassie Tourism Ambassador: Gain industry recognition for using your skills and knowledge to offer visitors to our state the best warm Tassie welcome. 

An entry-level course designed to provide the knowledge and skills required for a room attendant or housekeeper to deliver a memorable guest experience. The course covers topics such as the appropriate use of cleaning agents and equipment, preparing rooms for guests, personal presentation, and providing a memorable guest experience.

What You Will Learn:

• Effective Communication at Work: Exploring various aspects of workplace communication.
• Housekeeping Operations: Introduction to hotel operations and organisation and Understanding staffing requirements within a hotel setting.
• The Housekeeping Department: Defining the roles, responsibilities, personal presentation and professionalism of the housekeeping department.
• Principles and Practices of Housekeeping: Defining cleaning and its significance, exploring equipment, and cleaning agents and the procedures for effective cleaning.
• Guest Rooms: Understanding the various types of rooms, components of the rooms and addressing bed types and linen.
• Housekeeping Trolley Management: Understanding the functions and importance of housekeeping trolleys and identifying essential supplies for efficient room cleaning.
• Maintenance, Risks & Safe Work Practices: Emphasis on reporting maintenance issues promptly, safety protocols and practices to prevent injury or accidents.
• Tasmanian Visitor Experience: Understanding the unique aspects of the Tasmanian tourism industry.
• Working Effectively in Hospitality: Developing skills and strategies for effective work within the hospitality sector.
• Working in a Team: Fostering collaboration and teamwork abilities essential in the hospitality field.

What You Will Learn: 

• Coffee Basics: explore coffee bean selection and efficient workstation setup.
• Coffee Storage: understand grinder and espresso machine setup, coffee quality, and menu management.
• Espresso Mastery: perfect the art of making espresso, milk texturing, and creative barista tricks.
• Equipment Maintenance: keep espresso equipment clean, perform maintenance, and save on energy costs.
• Customer Engagement: identify customer preferences and efficiently take coffee orders.

Jump into our Introduction to Cookery course for a fun start in the kitchen! You'll master food safety, get skilled with knives, and explore basic cooking techniques. By the end, you'll be ready to cook up a storm with confidence and flair!
This course will provide you with the skills and knowledge to cook in a commercial kitchen of pubs, small restaurants, festivals and function caterers. 

What You Will Learn:

• Food Safety: You'll learn how to handle and store ingredients safely, keep your kitchen clean, and avoid common foodborne illnesses. 

• Knife Skills: Master the art of using a knife with precision! You'll practice different cutting techniques like chopping, dicing, and julienning, which will help you prepare ingredients quickly and efficiently while keeping your fingers safe.

• Basic Cooking Concepts: Discover the fundamentals of cooking, including essential methods like sautéing, boiling, and baking.