RESOLVING CONFLICT WITH CUSTOMERS

An important skill set to equip staff with is the ability to proficiently handle and resolve customer complaints and conflicts. This training course focuses on developing knowledge and skills for effective conflict resolution with customers or staff. During the course, participants will learn effective communication techniques and practice using conflict resolution models.

DELIVERING EXCELLENCE – THE TASMANIAN SERVICE EXPERIENCE

Designed to equip you with the skills and knowledge to provide memorable customer experiences consistently. The topics covered include effective communication for delivering exceptional service, thinking-on-your-feet, skills for problem-solving, and cultural awareness, all of which are focused on enhancing the Tasmanian Visitor Experience

TASSIE AMBASSADOR PROGRAM 

This program will enable tourism operators and staff to learn the basics of the tourism industry and how to offer a great Tassie experience. The course can be used as an induction or to complement an existing staff training program. The more people that complete the course and wear the badge, the more it will become a talking point and encourage visitors to gravitate towards those that wear the badge, knowing they’ll have an amazing experience. We hope you’ll get on board with your staff when your destination comes online.

Facilitated by Tourism Industry Council Tasmania this program is delivered in partnership with an authority in each town, be it the local Council, Local Tourism Association, Chamber of Commerce, or Regional Tourism Organisation to have a bespoke program delivered in their town/city.  The course is FREE and will take around 2-3 hours to complete online.

For more information regarding our courses and to enrol, simply click on the button above adjacent to the course description.  Alternatively, please contact our enrolments team at courses@vxt.org.au or call (03) 6387 7244, who can guide you through the process.