Introduction to Food and Beverage Service

Training will provide the essential skills required to provide excellent high-quality service to every customer. Participants will learn the importance of customer service, effective communication, cleaning, selling and end of shift duties.

Course Designed For

This training is designed for candidates with no previous experience seeking to gain employment in Food and Beverage Service. Also suitable as a refresher to candidates already in the industry; or anyone looking to re-enter after an extended break.

Scheduled Course Dates

* please note course dates may be subject to change

Date Location Duration Time Available Spaces Course Fee
March 22-23, 2023 Burnie, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
March 27-28, 2023 Shearwater, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
April 12-13, 2023 St. Helens, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
April 17-18, 2023 Launceston, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
May 10-11, 2023 Sorell, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
May 23-24, 2023 New Norfolk, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
June 05-06, 2023 Hobart, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
June 26-27, 2023 Longford, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
July 11-12, 2023 Launceston, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
July 17-18, 2023 Devonport, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
July 31 - August 01, 2023 Orford, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
September 28-29, 2023 George Town, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
October 02-03, 2023 Hobart, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
October 09-10, 2023 Deloraine, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
November 13-14, 2023 Launceston, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
November 23-24, 2023 Scottsdale, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
November 28-29, 2023 Smithton, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
December 11-12, 2023 Hobart, Tasmania
2 days
09:30 am - 04:00 pm 15 $50.00
 

Providing food and beverage service can sometimes be a challenge; customers can be a delight to serve, or they can be difficult. A waitperson must be able to deal with the unique needs of each customer. A good waitperson can turn a problematic situation into a positive one.

Whether it’s a small café or a fine dining restaurant, the basic concepts of food and beverage service and customer needs do not change; you still have to prepare the dining space for customers, take orders over the counter or at the table, serve and clear food and beverages, farewell customers, clean the dining area and so on. What does change are the standards and procedures of how we go about providing that service within different workplaces, the technology used, food trends and the cost of what we charge to eat and drink.

Food and beverage servers and related staff are the front line of customer service in full-service restaurants, casual dining eateries, and other food service establishments. Attendants greet customers, escort them to seats, hand them menus, take food and drink orders, and serve food and beverages. They also answer questions, explain menu items and specials, and keep tables and dining areas clean and set for new guests. Most work as part of a team, helping co-workers to improve workflow and customer service.

Upon successful completion of this training, participants will master the essential food and beverage attendant skills and understand how to provide stellar service to every customer by:

  • Knowing how to prepare for service and welcome customers
  • Having the skills to deliver high-quality drink and table service and understanding the importance of clearing meals and beverages
  • Effectively communicating with guests and team members
  • Obtained the skills and knowledge to complete end of shift duties
  • Understanding the importance of personal presentation and delivering the Tasmanian experience.

No previous experience or training is required to undertake the training course.

Course Fee: $50 per person including GST

This course fee is subsidised by grant funding from the Tasmanian Government. As part of the funding, the Tasmanian Government require VXT to report on employment outcomes. VXT will reach out to you after the course to gather data on your employment status when you completed the course, and if you were unemployed, did the course help you gain employment?

Enrolment Process

  1. Online: Available by clicking the Enrol Now button next to each course date. The online process will provide three options for payment (invoice, secure credit card or tentative enrolment).
  2. Email: email info@vxt.org.au with your full name, date of birth, phone number and preferred training date
  3. Telephone: Call Katrina 03 6387 7244 to register over the phone.

Enrolment Terms

  1. Payment of course fees (or deposit) is required to confirm enrolment and to hold a position.
  2. Cancellations up to 10 working days before the scheduled date will be accepted without penalty. Cancellations less than 10 working days may be subject to a 100% cancellation fee.
  3. VXT reserves the right to cancel the course 10 working days before the scheduled date if insufficient registrations are received. Any fees paid for cancelled courses will be refunded in full.
  4. Click here for full the full fees and payment policy.

Jobs Portal

Looking for work in the Food and Beverage Service in the hospitality and tourism industries in Tasmania?

VXT

For any enquires regarding our courses, contact VXT right now at 03 6387 7244

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