Introduction to Food and Beverage Service
Training will provide the essential skills required to provide excellent high-quality service to every customer. Participants will learn the importance of customer service, effective communication, cleaning, selling and end of shift duties.
Course Designed For
This training is designed for candidates with no previous experience seeking to gain employment in Food and Beverage Service. Also suitable as a refresher to candidates already in the industry; or anyone looking to re-enter after an extended break.
Scheduled Course Dates
|Date||Location||Duration||Time||Available Spaces||Course Fee|
|20 - 22 December 2021||St. Helens, Tasmania||
|09:30 am - 04:00 pm||14||$50.00|
Providing food and beverage service can sometimes be a challenge; customers can be a delight to serve, or they can be difficult. A waitperson must be able to deal with the unique needs of each customer. A good waitperson can turn a problematic situation into a positive one.
Whether it’s a small café or a fine dining restaurant, the basic concepts of food and beverage service and customer needs do not change; you still have to prepare the dining space for customers, take orders over the counter or at the table, serve and clear food and beverages, farewell customers, clean the dining area and so on. What does change are the standards and procedures of how we go about providing that service within different workplaces, the technology used, food trends and the cost of what we charge to eat and drink.
Food and beverage servers and related staff are the front line of customer service in full-service restaurants, casual dining eateries, and other food service establishments. Attendants greet customers, escort them to seats, hand them menus, take food and drink orders, and serve food and beverages. They also answer questions, explain menu items and specials, and keep tables and dining areas clean and set for new guests. Most work as part of a team, helping co-workers to improve workflow and customer service.
Upon successful completion of this training, participants will master the essential food and beverage attendant skills and understand how to provide stellar service to every customer by:
- Knowing how to prepare for service and welcome customers
- Having the skills to deliver high-quality drink and table service and understanding the importance of clearing meals and beverages
- Effectively communicating with guests and team members
- Obtained the skills and knowledge to complete end of shift duties
- Understanding the importance of personal presentation and delivering the Tasmanian experience.
No previous experience or training is required to undertake the training course.
Course Fee: $50 per person including GST
The course fee is subsidised until May 2022. From June 2022 the course fee will return to $980.00 per person including GST.
This course fee is subsidised by grant funding from the Australian Government under the Recovery for Regional Tourism program, an initiative of the $1 billion COVID-19 Relief and Recovery Fund
- Online: Available by clicking the Enrol Now button next to each course date. The online process will provide three options for payment (invoice, secure credit card or tentative enrolment).
- Email: email firstname.lastname@example.org with your full name, date of birth, phone number and preferred training date
- Telephone: Call Katrina 0497 473 848 to register over the phone.
- Payment of course fees (or deposit) is required to confirm enrolment and to hold a position.
- Cancellations up to 10 working days before the scheduled date will be accepted without penalty. Cancellations less than 10 working days may be subject to a 100% cancellation fee.
- VXT reserves the right to cancel the course 10 working days before the scheduled date if insufficient registrations are received. Any fees paid for cancelled courses will be refunded in full.
- Click here for full the full fees and payment policy.