Front of House Excellence
For: Existing staff to enhance service and efficiency
Designed to enhance the skills and knowledge of your front-of-house team by covering crucial topics such as preparing the restaurant for service, providing exceptional customer service, effectively managing customer enquiries and complaints, and executing end-of-shift duties with the appropriate skills and knowledge.
 5 HOURS |
 ONSITE AT YOUR VENUE |
 CERTIFICATE ISSUED |
Front of House Excellence
For: Existing staff to enhance service and efficiency
Designed to enhance the skills and knowledge of your front-of-house team by covering crucial topics such as preparing the restaurant for service, providing exceptional customer service, effectively managing customer enquiries and complaints, and executing end-of-shift duties with the appropriate skills and knowledge.
Course Content
- Work Cooperatively as Part of the Service Team: Enhancing effective communication within the service team and building teamwork skills.
- Provide Service: Delivering high-quality customer service and utilising methods to provide the best customer experience.
- Prepare Restaurant for Service: Prioritising and sequencing tasks for efficient restaurant preparation.
- Food and Beverage Advice to Customers: Welcoming customers, following structured sequence of service, taking orders effectively and adjusting tables settings.
- Serve Meals and Beverages: Monitoring the flow of service for a smooth dining experience and ensuring customer satisfaction.
- End of Shift Duties and Handovers: Concluding the shift with appropriate closing and handover procedures.
- The Tasmanian Visitor Experience: Understanding the unique aspects of the Tasmanian tourism industry.
- Working Effectively in Hospitality: Exploring front-of-house responsibilities and personal presentation.
Course Fee
$0 per person including GST*
*This course fee is subsidised by grant funding from the Tasmanian Government. As part of the funding, the Tasmanian Government require VXT to report on employment outcomes. VXT will reach out to you after the course to gather data on your employment status when you completed the course, and if you were unemployed, did the course help you gain employment.
Enrolment Process
- Online: Available by clicking the Enrol Now button next to each course date. The online process will provide three options for payment (invoice, secure credit card or tentative enrolment).
- Email: email coures@vxt.org.au with your full name, date of birth, phone number and preferred training date
- Telephone: Call the team on 03 6387 7244 to register over the phone.
Enrolment Terms
- Payment of course fees (or deposit) is required to confirm enrolment and to hold a position.
- Cancellations up to 10 working days before the scheduled date will be accepted without penalty. Cancellations less than 10 working days may be subject to a 100% cancellation fee.
- VXT reserves the right to cancel the course 10 working days before the scheduled date if insufficient registrations are received. Any fees paid for cancelled courses will be refunded in full.
- Click here for the full fees and payment policy.
ONSITE AT YOUR VENUE
- Adequate classroom space furnished with tables and chairs.
- Provision of a TV or projector and screen for trainer presentations.
- Access to restaurant, tables, chairs, plates, cutlery, glassware etc
- Catering suggested: tea/coffee, water, morning tea and lunch.
- Onsite induction for the VXT trainer
Request an onsite Front of House Excellence Course by emailing courses@vxt.org.au |
Participants: Minimum 6 and Maximum 15
*The subsidised onsite fee is made possible through grant funding provided by the Tasmanian Government.
To request an Onsite course at your venue or location, please complete the details below and our General Manager – Strategic & Industry Partnerships will be in touch to discuss your requirements
